Refund policy

Returns & Refunds Policy
Our Returns & Refunds Policy lasts 14 days. If 14 days have passed since your purchase date, unfortunately you cannot return any items.
To be eligible for a refund, your item(s) must be unused, unworn, unwashed and in the same condition that you received it.
We recommend that you carefully try new items on indoors, just in case you need to return them.
Please note: all packaging, swing tags and care tags must still be attached to items to be eligible for a refund. Any items returned without packaging or tags, will not be refunded. You will receive an email to advise of this, at which time we can organise to return the items to you at your cost.
Returns Process:
1. , please email us attn:returns at thefrenchynation@gmail.com advising that you would like to return an item; noting your order number and reason for return in the email.
2. Please fill out the form and attach a copy of your receipt or proof of purchase
3. Pack your return item(s) into a protected parcel and together with the Returns Form and receipt/proof of purchase send your unused, unworn, unwashed and hair-free items. Original Tags must still be attached.

Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded.
Also, if you are shipping items to us it is recommended that you use a trackable shipping service or purchase shipping insurance. We are unable to guarantee that we will receive your returned item and we do not accept any responsibility for lost items.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that your refund has been processed. Or you will be notified if your return has been rejected.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days (dependant on your financial institution).
Late or Missing Refunds: If you haven't received your refund within 10 business days of receiving your notification of refund:
1. Double check your bank account (please remember that the amount refunded won't include your original shipping costs)
2. Contact your bank or credit card company, as it may take longer before the refund is processed by them and officially posted to your account or card
3. If you have done these steps and still have not received your refund, please email us attn: returns at thefrenchynation@gmail.com

Gift Orders:
If the order you received was a gift and you need to return any items, the original value of the items will be credited on a gift voucher for you to use on a future order.
Please contact us prior to returning the items, so a note can be made on your order. Otherwise, the items may be refunded to the original payment method.

Faulty/Damaged Items:
please Note :All items have been inspected proir to postage.
However if any items you receive are faulty or damaged, please email attn: returns at thefrenchynation@gmail.com within 5 days of receipt of item to notify us. Please be sure to include your order number, best contact details, details of the fault/damage and if possible a photo of the fault/damage.
After receiving your email, we will provide you with a return postage label so you can return the item to us.
Please note due to the possibility of our products selling out, we cannot guarantee that we will have the original item/size/colour in stock. If the original item is in stock, we will post you a new item. However, if the product is out of stock, we will contact you to discuss whether you would prefer a different item to the same value or a full refund of the product.

Sale / FINAL Sale items:
Only Full priced items may be returned for a refund.
All FINAL SALE items cannot be returned, so please choose carefully.
If you wish to return an item which is part of a sale, please note you will be refunded the amount that you purchased the item(s) for during the sale. If you wish to re-purchase, the sale price(s) cannot be honoured once a sale has finished.

Exchanges:
We are unfortunately unable to accept exchanges due to the possibility of our products selling out. To guarantee that you receive your desired item/size/colour, please place a new order for this item and fill out returns form and return the original item (as per returns process).

Warranty/Guarantee:
The Frenchy Nation products are made from high quality and durable materials, however they are not indestructible. We guarantee our pet wear and accessories at the time of purchase against material defects and workmanship. If you experience a problem with any of our products, please send an email attn: info at thefrenchynation@gmail.com with details and a photo of the issue.
Please ensure that you inspect all items for wear prior to use.
We are unable to take responsibility for any injury or loss caused by the use or misuse of our products.

___________________________________________________________________________
Should you have any questions about our returns and refunds policy, please email us attn :returns at thefrenchynation@gmail.com